1. We accept payment mainly through escrow, all major credit cards are accepted through secure payment processor escrow. Another direct payment such as Alipay, Western union,TT can be accepted.
1. WORLDWIDE SHIPPING. Domestic warehouse (some countries excluded).If you select shipment from China, the import taxes is excluded, please make sure you will pay taxes yourself.
2. Order processed timely after the payment verification.
3. Service transit time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday.
4. If you have not received your shipment within 30 days from payment date, please contact with us before any other actions. We will do our best to offer you the information of the package for customer satisfaction.
1. Items shipped from ZHIYUN Online store, can be returned within 7 days of receipt of shipment in most cases. If you are not pleased with your purchase item, we will be happy to offer a replacement for exchange or refund.
2. All items provide 12 months warranty, warranty does not cover service or replacements made by the human damage, physical damage, water. For out of range of warranty, we do not provide free maintenance, in this case, if buyer turns to after-sale customer service, the buyer need to pay the fee including maintenance cost and shipping cost.
1. If you are dissatisfied for any reason, please do not be quick to leave us negative or neutral feedback. We work very hard to make sure every customer 100% satisfied and solve all the problems for you and always leave positive feedback to our all customers.
2. If you are satisfied with the product you received, please kindly take one minute to leave us positive feedback and 5 stars. This will highly encourage us to be better. Thank you very much!